NCC1374 Contact Centre Telephony
Northumberland County Council · awarded 27 October 2025 · delivered in North East
£382k
Award value
£382,118
1
Supplier
Recorded as a large business
31 Oct 2028
Runs until
from 1 Nov 2025
Who
| Buyer | Northumberland County Council MORPETH |
|---|---|
| Supplier |
Amazon Web Services EMEA Sarl |
| Category | services |
| Classification | Customer Relation Management software package CPV 48445000 |
| Notice published | 28 October 2025 |
What it is for
This product allows us access to the Telephony Platform to enable services to handle customer queries.
Read the original award notice on Contracts Finder →
Other contracts from this buyer
191 awards on file, worth £1.4bn.
| Awarded | What for | Buyer | Supplier | Value |
|---|---|---|---|---|
| 18 Jun 2025 | NCC1107 Refuse Collection Vehicle (RCV) ReplacementNorth East | Northumberland County Council | Dennis Eagle Limited | £1.2bn |
| 2 Feb 2026 | Berwick Academy ConstructionNorth East | Northumberland County Council | Kier Construction Limited | £49.0m |
| 26 Feb 2025 | Supply of ElectricityNorth East | Northumberland County Council | EDF ENERGY CUSTOMERS LIMITED | £40.5m |
| 26 Feb 2026 | Gas SupplyNorth East | Northumberland County Council | CORONA ENERGY RETAIL 1 LIMITED | £18.0m |
| 14 Jul 2026 | Main Contractor Contract for Energy Efficient Retrofit WorksNorth East | Northumberland County Council | Sureserve Energy Services UK Limited +1 | £15.0m |
Everything Northumberland County Council has awarded →
Other contracts won by this supplier
10 awards on file, worth £10.4m.
| Awarded | What for | Buyer | Supplier | Value |
|---|---|---|---|---|
| 5 Mar 2025 | AWS - Volume Commitment ProgramSouth West | Met Office | AMAZON WEB SERVICES EMEA SARL | £3.2m |
| 30 Jan 2026 | Provision of Cloud HostingNorth East | Crown Commercial Service | AMAZON WEB SERVICES EMEA SARL | £3.0m |
| 10 Jul 2024 | GB-Glasgow: Cloud PaaS and Associated ServicesScotland | Student Loans Company | Amazon Web Services EMEA SARL | £1.8m |
| 16 Jan 2023 | CCS Cloud HostingLondon | Crown Commercial Service | AMAZON WEB SERVICES EMEA SARL | £1.3m |
| 27 Oct 2025 | NCC1374 Contact Centre TelephonyNorth East | Northumberland County Council | Amazon Web Services EMEA Sarl | £382k |