MHCLG Contact Centre First Line Support Services
Ministry of Housing, Communities and Local Government · awarded 28 October 2025
£12.0m
Award value
£12,000,000
1
Supplier
Recorded as a large business
30 Sep 2027
Runs until
from 1 Oct 2025
Who
| Buyer | Ministry of Housing, Communities and Local Government London |
|---|---|
| Supplier |
XBP Europe Limited |
| Category | services |
| Classification | IT services: consulting, software development, Internet and support CPV 72000000 |
| Notice published | 29 October 2025 |
What it is for
This contract has already been awarded and is being published for transparency purposes. Outsourced cloud contact centre as a service, with associated back office and case management solutions.
Read the original award notice on Contracts Finder →
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78 awards on file, worth £437.8m.
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|---|---|---|---|---|
| 20 May 2025 | Neighbourhood Planning Support Services - Contract Modification | Ministry of Housing, Communities and Local… | Locality | £45.8m |
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| 30 Jul 2024 | Maintenance and Safety Works at Grenfell Tower (London)London | Ministry of Housing, Communities and Local… | Deconstruct UK Limited | £24.5m |
| 18 Dec 2024 | Digital & Data Capability for MHCLG Spatial Data UnitEngland | Ministry of Housing, Communities and Local… | Cognizant Worldwide Limited | £19.0m |
Everything Ministry of Housing, Communities and Local… has awarded →
Other contracts won by this supplier
2 awards on file, worth £21.0m.
| Awarded | What for | Buyer | Supplier | Value |
|---|---|---|---|---|
| 28 Oct 2025 | MHCLG Contact Centre First Line Support Services | Ministry of Housing, Communities and Local… | XBP Europe Limited | £12.0m |
| 31 Mar 2025 | Bulk Scanning and Off-Site Mailroom Services | Ministry of Justice | XBP Europe limited | £9.0m |