South Norfolk Council: Customer Relation Management Software Package - AWARD

East Suffolk Council · awarded 11 September 2025 · delivered in East of England

Who

Buyer	East Suffolk Council Norfolk,
Supplier	GOSS Interactive Ltd
Category	services
Classification	Industry specific software development services CPV 72212100
Notice published	30 September 2025

What it is for

South Norfolk Council and Broadland District Council are offering this opportunity to participate in a competitive procedure with negotiation for a cloud-based customer experience platform. Both councils' delivery plans outline a strategic objective to provide services for residents, businesses and communities that are innovative, efficient and easy to use against a backdrop of reduced funding and tougher economical times. An improved customer offer enabled by digital technology can have a direct impact on our ability to reduce operating costs to serve our customers, absorb growing demand within existing resources and enable greater efficiencies from understanding the end-to-end customer journey whilst enabling customers to interact with us in modern and efficient ways that are convenient to them. East Suffolk Council's Procurement Team is providing procurement support but the Contracting Authority is South Norfolk Council and Broadland District Council.

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11 awards on file, worth £3.1m.

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