Locomotion Exit Surveys 2024-27 - AWARD

Science Museum Group · awarded 27 June 2024

Who

Buyer	Science Museum Group London
Supplier	Spirul Ltd
Category	services
Classification	Market research services CPV 79310000
Notice published	23 September 2025

What it is for

The Science Museum Group is committed to visitor consultation, the backbone of which is the regular visitor feedback gathered from a cross-section of visitors to each of our sites. Before the coronavirus outbreak, this was conducted at each site via exit interviews conducted face-to-face at each site. The move to online ticketing meant that this regular visitor consultation has been conducted via a post-visit survey emailed to visitors at four out of our five sites, and this will continue to be the case for 2024/25. The exception is at our Locomotion museum near Shildon, where we currently gather 150 interviews per month through face-to-face interviews conducted on site over around ten days a month.

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