BHCC DH Digital Transformation Programme Consultancy 25/26

Brighton & Hove City Council · awarded 4 August 2025 · delivered in South East

Who

Buyer	Brighton & Hove City Council HOVE
Supplier	REED TALENT SOLUTIONS LIMITED
Category	services
Classification	IT services: consulting, software development, Internet and support CPV 72000000
Notice published	15 September 2025

What it is for

Currently, customer information exists in multiple unconnected sources to differing levels of data quality. This results in a reduced holistic view of our customers, impairing their ability to provide efficient services and a good customer experience. It also gives a reduced ability to use analytics to determine how best to target services. By undergoing this Digital Program, Brighton and Hove City Council's high-level objectives are to achieve the following: • Services to be available online where possible and are easy to find. • Council information systems to be joined up appropriately to make it easier for customers. • The data and knowledge that the council collects will be used to understand and improve services for customers.

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