Contact Centre Solution
Pension Protection Fund · awarded 28 October 2022 · delivered in London
Who
| Buyer | Pension Protection Fund Croydon |
|---|---|
| Supplier |
Daisy Corporate Services Trading Limited |
| Category | services |
| Classification | Desktop communications software package CPV 48511000 |
| Notice published | 4 September 2025 |
What it is for
Contract for the implementation, software, support, maintenance, and training of a new cloud-based contact centre solution. The contract value is inclusive of the initial contract term (5 years), two optional 1-year extensions, and VAT. The value is an estimate as charges are dependent on user licences and call volumes. The notice value is being updated to reflect a contingency amount that was included at award for use of these services. This figure was missed off the original notice in error. The value for this notice is therefore being increased by c.£82k
Read the original award notice on Contracts Finder →
Other contracts from this buyer
82 awards on file, worth £163.2m.
| Awarded | What for | Buyer | Supplier | Value |
|---|---|---|---|---|
| 29 Jul 2025 | Order management, portfolio monitoring and risk analytics systemLondon | Pension Protection Fund | BlackRock Financial Management, Inc | £74.0m |
| 14 Feb 2025 | Trustee Services PanelLondon | Pension Protection Fund | Dalriada Trustees Limited +3 | £43.2m |
| 3 Dec 2025 | Software Value Added Re-SellerLondon | Pension Protection Fund | Bytes Software Services | £15.0m |
| 12 Sep 2024 | Member Data Validation Services | Pension Protection Fund | TARGET PROFESSIONAL SERVICES (UK)… | £5.1m |
| 9 Apr 2025 | Restructuring and Pre-Insolvency Services (RPIS) FrameworkLondon | Pension Protection Fund | BDO LLP +10 | £2.4m |
Everything Pension Protection Fund has awarded →
Other contracts won by this supplier
17 awards on file, worth £754.4m.
| Awarded | What for | Buyer | Supplier | Value |
|---|---|---|---|---|
| 5 Mar 2025 | YPO - 001229 Network Connectivity and Telecommunication Solutions II | YPO | 4net Technologies Ltd +39 | £750.0m |
| 26 Feb 2025 | Network Access Layer Replacement | UK Health Security Agency | DAISY CORPORATE SERVICES TRADING LIMITED | £1.4m |
| 28 Oct 2022 | Contact Centre SolutionLondon | Pension Protection Fund | Daisy Corporate Services Trading Limited | £924k |
| 30 Jun 2024 | Daisy Telephony Services - Fixed Lines & SIP TrunksLondon | City of London Corporation | Daisy Corporate Services Trading Limited | £690k |
| 17 Apr 2024 | Disaster Recovery ServicesEngland | Bournemouth Christchurch and Poole Council | Daisy Corporate Services Trading Limited | £271k |
Everything Daisy Corporate Services Trading Limited has won →