Contact Centre Transformation to Hosted Solution Phase 2 (G-Cloud 14 Call Off)
Peterborough City Council · awarded 4 April 2025 · delivered in England
£320k
Award value
£320,000
1
Supplier
Recorded as a large business
31 Jul 2025
Runs until
from 14 Apr 2025
Who
| Buyer | Peterborough City Council Peterborough |
|---|---|
| Supplier |
PricewaterhouseCoopers (LLP) |
| Category | services |
| Classification | Call centre CPV 79512000 |
| Notice published | 19 June 2025 |
What it is for
Phase 2 of the contact centre transformation project - AWS voice automation & enhanced benefits and redesign of the contact model.
Read the original award notice on Contracts Finder →
Other contracts from this buyer
199 awards on file, worth £388.9m.
| Awarded | What for | Buyer | Supplier | Value |
|---|---|---|---|---|
| 30 Jun 2026 | Call-odd from CCC Home to school transport DPS - June 23 to June 26East of England | Peterborough City Council | Nationwide Coaches | £300.0m |
| 9 Jul 2024 | Supported Accommodation Pseudo-Dynamic Purchasing System - Reopening Version 1England | Peterborough City Council | Mega Choice Support Ltd +8 | £16.8m |
| 8 Jul 2024 | Childrens Home and Community Support PDPS - Reopening Version 1England | Peterborough City Council | Angel Care Staffing Ltd +15 | £10.0m |
| 19 Nov 2023 | Children and Young Peoples Home and Community Support Pseudo Dynamic Purchasing System…England | Peterborough City Council | Bees Care Ltd +10 | £10.0m |
| 18 Dec 2024 | Services Agreement for the Provision of Extra Care Support Services at St Edmunds Court…England | Peterborough City Council | Atlas Care Services Ltd | £5.2m |
Everything Peterborough City Council has awarded →
Other contracts won by this supplier
1 award on file, worth £320k.
| Awarded | What for | Buyer | Supplier | Value |
|---|---|---|---|---|
| 4 Apr 2025 | Contact Centre Transformation to Hosted Solution Phase 2 (G-Cloud 14 Call Off)England | Peterborough City Council | PricewaterhouseCoopers (LLP) | £320k |