Contact Centre Omnichannel Solution
London Borough of Waltham Forest · awarded 28 June 2024 · delivered in England
£600k
Award value
£600,000
1
Supplier
Recorded as a large business
7 Jul 2027
Runs until
from 8 Jul 2024
Who
| Buyer | London Borough of Waltham Forest Walthamstow |
|---|---|
| Supplier |
8x8 UK Ltd |
| Category | services |
| Classification | Office-support services CPV 79500000 |
| Notice published | 25 July 2024 |
What it is for
Transitioning to a new, modern contact solution, which follows the council's cloud-first architecture principle and requires no additional hardware in the council's datacentre. This transition aims to enhance communication reliability, optimise call management, and provide robust reporting mechanisms, aligning LBWF's infrastructure with the latest technological advancements.\r Direct Award via G-Cloud 13 Framework Agreement (RM1557.13) (Market Test Exercise)
Read the original award notice on Contracts Finder →
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30 awards on file, worth £65.1m.
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|---|---|---|---|---|
| 18 Aug 2025 | London Borough of Waltham Forest SEND Home to School TransportEngland | London Borough of Waltham Forest | HATS Group Ltd | £16.4m |
| 11 Jun 2024 | Cycle Training and Associated Active Travel Services FrameworkEngland | London Borough of Waltham Forest | Bikeworks +9 | £9.2m |
| 15 Sep 2025 | Chingford Mount Crematorium Development | London Borough of Waltham Forest | R G Carter (Southern) | £9.0m |
| 15 Sep 2025 | Chingford Mount Crematorium DevelopmentNorth East | London Borough of Waltham Forest | R G Carter (Southern) | £7.8m |
| 26 Jun 2024 | LBWF- ARBORICULTURAL SERVICESEngland | London Borough of Waltham Forest | Gristwood and Toms Ltd | £5.5m |
Everything London Borough of Waltham Forest has awarded →
Other contracts won by this supplier
16 awards on file, worth £12.9m.
| Awarded | What for | Buyer | Supplier | Value |
|---|---|---|---|---|
| 7 Nov 2024 | Ministry of Justice (MoJ) HMCTS CCaaS Contract | Ministry of Justice | 8x8 UK Limited | £6.3m |
| 2 Feb 2026 | Cloud Contact Centre | Office for National Statistics | 8x8 Uk Limited | £1.6m |
| 3 May 2023 | YPO - 001172 Multichannel Communications | Yorkshire Purchasing Organisation | 8X8 UK LIMITED +1 | £844k |
| 24 Apr 2025 | IBCA Contact Centre Communications Platform (8x8) | Cabinet Office | 8x8 UK Limited | £700k |
| 17 Feb 2025 | Corporate Cloud TelephonyEngland | Sefton Council | 8x8 UK Ltd | £634k |