Combined contract for consultation platform and e-news platform

Southend-on-sea Borough Council · awarded 27 March 2025

Who

Buyer	Southend-on-sea Borough Council SOUTHEND-ON-SEA
Supplier	Granicus-Firmstep Limited
Category	services
Classification	Contact management software package CPV 48333000
Notice published	17 April 2025

What it is for

Southend-on-Sea City Council is looking for a single contract to cover the electronic news platform (currently Granicus govDelivery for LG) and the consultation platform Your Say Southend (currently Granicus Engagement HQ). For eNews platform: To communicate our key messages and information and ensure it is both seen and acted on by local people. This technology must make use of modern standards, such as accessibility standards and responsive design, as well as ensuring that residents are able to self-select the topics that they want to receive alerts and bulletins for. • Ability to manually create and reuse branded newsletters, bulletins and alerts • Automated bulletin creation, fed from the Council website and other digital sources • Ability to easily grow the number of people receiving alerts, bulletins and newsletters • Automated subscriber management • Full data analytics • Potential integration with CRM and other relevant Council applications • Exceptional rates of delivery Consultation platform: To consult with the public on key council decisions (formal consultations) and gather feedback from the public less formally on plans and potential activities, or changes to services. This technology must make use of modern standards, such as accessibility standards and responsive design • Analyse public sentiment about the council and its service provision through advanced reporting tools and sentiment analysis. • Involve the public in co-creating services by enabling interactive feedback mechanisms such as idea boards, surveys, and discussion forums. • Customisable consultation templates for different types of surveys, polls, and engagement activities. • Real-time analytics and reporting to track participation rates, sentiment trends, and…

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