Telephony System - Isle of Wight Council
Isle of Wight Council · awarded 21 March 2025 · delivered in South East
Who
| Buyer | Isle of Wight Council Newport |
|---|---|
| Supplier |
Maintel |
| Category | services |
| Classification | Software package and information systems CPV 48000000 |
| Notice published | 21 March 2025 |
What it is for
The current Avaya telephony system has been in place for over 15 years and has reached end of serviceable life and manufacturer support and is due for replacement by end of September 2025. The Avaya telephony system is licensed to support 50 Call Centre Agents and 10 Supervisors. There are approximately 1800 standard user licenses used across all departments corporately receiving approximately 700,00 calls annually. To continue supporting our end of life Avaya Aura (7.1 suite) telephony platform we require the below: 1. Avaya subscription 2. Support and maintenance 3. Virsae remote call management system
Read the original award notice on Contracts Finder →
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|---|---|---|---|---|
| 1 Feb 2025 | Insurances for Isle of Wight CouncilSouth East | Isle of Wight Council | TRAVELERS INSURANCE COMPANY LIMITED +2 | £6.0m |
| 13 May 2026 | Microsoft Enterprise ContractsSouth East | Isle of Wight Council | Phoenix Software Ltd | £2.1m |
| 11 Jul 2024 | Sandown Town Hall RefurbishmentSouth East | Isle of Wight Council | MCM Construction Ltd | £2.0m |
| 30 May 2023 | ICT - Microsoft Licences (Microsoft Enterprise Agreement) via CCS Microsoft Aggregation…South East | Isle of Wight Council | Phoenix Software Ltd | £1.7m |
| 30 May 2023 | ICT - Microsoft Licences (Microsoft Enterprise Agreement) via CCS Microsoft Aggregation…South East | Isle of Wight Council | Phoenix Software Ltd | £1.7m |
Everything Isle of Wight Council has awarded →
Other contracts won by this supplier
2 awards on file, worth £74k.
| Awarded | What for | Buyer | Supplier | Value |
|---|---|---|---|---|
| 23 Oct 2024 | Internet LinesLondon | City of London Corporation | Maintel | £48k |
| 21 Mar 2025 | Telephony System - Isle of Wight CouncilSouth East | Isle of Wight Council | Maintel | £26k |