High Intensity User Service (North Lincolnshire)

NHS HUMBER AND NORTH YORKSHIRE INTEGRATED CARE BOARD · awarded 4 February 2025 · delivered in Yorkshire and the Humber

Who

Buyer	NHS HUMBER AND NORTH YORKSHIRE INTEGRATED CARE BOARD WILLERBY
Supplier	The British Red Cross Society
Category	services
Classification	Guidance services CPV 85312310
Notice published	16 October 2025

What it is for

The service will provide effective management, co-ordination and signposting of High Intensity Users of the local Emergency Department (ED) at Scunthorpe General Hospital (North Lincolnshire). The service will reduce the activity High Intensity Users have on GP Practices and will establish, utilise and coordinate multi-agency and existing professional services to negotiate a reduction in 999 calls. The service aims to demonstrate a reduced workload on unscheduled care services and the wider health economy resulting from reduced 999 calls which otherwise would have attended ED and result in an admission. The service will safely manage and co-ordinate the chaotic and demanding nature of the patient group through the use of multi-agency support and the volunteer sector.

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