Contact Centre - Enhanced Software Solution
THIRTEEN HOUSING GROUP LIMITED · awarded 22 January 2025 · delivered in North East
£239k
Award value
£239,380
1
Supplier
Recorded as a large business
29 Feb 2028
Runs until
from 1 Mar 2025
Who
| Buyer | THIRTEEN HOUSING GROUP LIMITED MIDDLESBROUGH |
|---|---|
| Supplier |
Avoira Limited |
| Category | services |
| Classification | IT services: consulting, software development, Internet and support CPV 72000000 |
| Notice published | 28 January 2025 |
What it is for
Upgrading Contact Centre platform that includes automated Quality Assurance capability that moves and supports the Touchpoint management team in ensuring risk and quality are managed accordingly.
Read the original award notice on Contracts Finder →
Other contracts from this buyer
186 awards on file, worth £208.2m.
| Awarded | What for | Buyer | Supplier | Value |
|---|---|---|---|---|
| 21 Aug 2025 | Amberley & Harrogate - Sunderland - New Build DevelopmentNorth East | THIRTEEN HOUSING GROUP LIMITED | Esh Construction Ltd | £21.9m |
| 18 Oct 2024 | Group Insurance Policy - AWARDNorth East | Thirteen Housing Group Ltd | Zurich Insurance Company Ltd trading as… | £16.4m |
| 28 Jun 2025 | Thirteen Group Energy Supplies & ServicesNorth East | THIRTEEN HOUSING GROUP LIMITED | Inenco t/a Sustainability Energy First | £13.2m |
| 19 Mar 2026 | Fleet & Thorntree New Build DevelopmentNorth East | THIRTEEN HOUSING GROUP LIMITED | RE:GEN North East Ltd | £8.9m |
| 21 Jun 2024 | THIR 23 929ANorth East | THIRTEEN HOUSING GROUP LIMITED | AXIS RECRUITMENT LIMITED | £8.0m |
Everything THIRTEEN HOUSING GROUP LIMITED has awarded →
Other contracts won by this supplier
13 awards on file, worth £4.9m.
| Awarded | What for | Buyer | Supplier | Value |
|---|---|---|---|---|
| 11 Sep 2025 | CA15266 - Communications Solutions | University of Essex | Start Communications Group Ltd +11 | £3.0m |
| 31 Dec 2020 | Unified Communications | The National Archives | Avoira Limited | £365k |
| 31 Mar 2025 | Task Management System & Communication Equipment Supply & MaintenanceEngland | Imperial College Healthcare NHS Trust | Avoira Limited | £328k |
| 3 Jan 2024 | Meeting Rooms Support | Board of Trustees of the Royal Botanic… | AVOIRA LIMITED | £250k |
| 22 Jan 2025 | Contact Centre - Enhanced Software SolutionNorth East | THIRTEEN HOUSING GROUP LIMITED | Avoira Limited | £239k |