User Services for Emergency Services Network (ESN)

Home Office · awarded 16 December 2024

Who

Buyer	Home Office London
Supplier	IBM United Kingdom Limited
Category	services
Classification	Telecommunications services CPV 64200000
Notice published	14 January 2025

What it is for

This Award Notice relates to the award of a contract the provision of User Services (US) , a managed service to be provided to the 3 Emergency Services (Police, Fire and Rescue and Ambulance) ("3ES") and other future users. The US supplier will provide end to end systems integration (including interfaces and testing services) for the ESN including, but not limited to providing public safety communications services (including developing and operating the public safety applications), providing the necessary telecommunications infrastructure; user device management, customer support, and service management. Future users of ESN include the police, fire and rescue, and ambulance services as well as a range of other users ranging from local authorities and utility services to first responders like inshore rescue. There are 300,000+ frontline emergency service users who will depend on ESN, using handheld devices or operating equipment in 45,000 vehicles, 66+ aircraft and more than 100 control rooms. All of Mobile Services Suppliers coverage will be available for ESN with specific contract provision for the majority of roads; user defined Critical Operational Locations; up to 10,000 feet in the air and 12 nautical miles from Britain's coastline. The services are primarily intended for use by public-sector bodies in England, Scotland, and Wales. User Organisations, including the 3ES and non-3ES Sharer Organisations. The 3ES service will be required to cover (currently): - Approximately 250,000 operational staff (with a broadly equivalent number of connected mobile communication devices taking into account the proportion of staff with a device, vehicles, and pools of spare devices) across the 3ES; - 44 Police and Crime Commissioners/services; - 50 Fire and Rescue…

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