Platform Housing Group is seeking proposals for a Secondary Contact Centre call handling service. This service will need to provide phone cover 24/7/365 to support the handling of calls during peak times, low resourcing, mandatory training and other adhoc support.
Platform Housing Group · awarded 12 December 2024
£246k
Award value
£246,240
1
Supplier
Size not recorded
28 Feb 2028
Runs until
from 1 Mar 2025
Who
| Buyer | Platform Housing Group Solihull |
|---|---|
| Supplier |
Mango Direct Marketing Ltd |
| Category | services |
| Classification | Call centre CPV 79512000 |
| Notice published | 12 December 2024 |
What it is for
Platform Housing Group is seeking proposals for a Secondary Contact Centre call handling service. This service will need to provide phone cover 24/7/365 to support the handling of calls during peak times, low resourcing, mandatory training and other adhoc support.
Read the original award notice on Contracts Finder →
Other contracts from this buyer
39 awards on file, worth £318.8m.
| Awarded | What for | Buyer | Supplier | Value |
|---|---|---|---|---|
| 24 Jan 2025 | Central to PHG's strategic objectives are providing new and existing homes that are… | Platform Housing Group | Savills UK Limited +1 | £305.3m |
| 11 Dec 2024 | Building Materials- East | Platform Housing Group | TRAVIS PERKINS TRADING CO LTD +1 | £3.1m |
| 22 May 2025 | Principal Contractor - DeMontfort House | Platform Housing Group | Guildmore Limited | £2.7m |
| 22 Jul 2026 | Building Compliance - Third Party Audits | Platform Housing Group | Morgan Lambert LTD | £992k |
| 27 Feb 2026 | Roman Close - Remedial Works | Platform Housing Group | Semilong Services Ltd | £770k |
Everything Platform Housing Group has awarded →
Other contracts won by this supplier
1 award on file, worth £246k.
| Awarded | What for | Buyer | Supplier | Value |
|---|---|---|---|---|
| 12 Dec 2024 | Platform Housing Group is seeking proposals for a Secondary Contact Centre call handling… | Platform Housing Group | Mango Direct Marketing Ltd | £246k |