Helpdesk Ticketing System
University of Lincoln · awarded 20 June 2024
Who
| Buyer | University of Lincoln LINCOLN |
|---|---|
| Supplier |
IVANTI UK LIMITED |
| Category | services |
| Classification | Database systems CPV 48610000 |
| Notice published | 23 July 2024 |
What it is for
An integrated IT Service and Asset Management (ITSM, ESM and ITAM) approach helps increase staff productivity, data quality and service delivery for IT and beyond. All while making it easier to consolidate vendors and tool instances even as requirements increase. Operations management Electronic document and records management Information and communication technology (ICT) IT Service Management, IT Asset Management, Digital Experience Management, ITIL Service Management Solution, Voice Integration - ITSM - A robust ITSM for helpdesks that is optimised as a cloud solution, which is a multi-tenant solution designed to improve day to day operations to administer a world-class managed service for IT. It delivers strategic value, service quality and reduces escalations. - ITAM - Enables the University to keep tabs on IT assets, such as hardware and software, which can be assigned, reassigned and moved from location to location. This enables the understand where the asset resides, tracks contract, regulates compliance and provide visibility of cost of ownership. It enables the IT assets to be purchased and disposed for complete optimisation and tracks asset availability.
Read the original award notice on Contracts Finder →
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Everything University of Lincoln has awarded →
Other contracts won by this supplier
3 awards on file, worth £240k.
| Awarded | What for | Buyer | Supplier | Value |
|---|---|---|---|---|
| 20 Jun 2024 | Helpdesk Ticketing System | University of Lincoln | IVANTI UK LIMITED | £199k |
| 20 Jun 2024 | Ivanti Neurons RenewalWest Midlands | WEST MIDLANDS COMBINED AUTHORITY | Ivanti UK Limited | £41k |
| 4 Jul 2024 | Ivanti Cherwell ITSM subscription | UNIVERSITY OF EAST ANGLIA | IVANTI UK LIMITED |