Telephony and Contact Centre Service
Bath and North East Somerset Council · awarded 28 October 2024
Who
| Buyer | Bath and North East Somerset Council Keynsham |
|---|---|
| Supplier |
Charterhouse Voice & Data Ltd |
| Category | services |
| Classification | Telecommunications equipment and supplies CPV 32500000 |
| Notice published | 8 November 2024 |
What it is for
B&NES are looking to modernise their telephony and contact centre environment which is based on a legacy on-premise Mitel system serving circa 2000 internal users & 200 voice agents across multiple sites as well as around 500 users in a third party/outsourced organisation. The council would like to move to a public cloud hosted solution to provide a modern experience to the council users and enable an improved resident contact experience through more advanced features. Microsoft Teams is being used for internal calling, chat, conferencing and collaboration with no integration with Mitel.
Read the original award notice on Contracts Finder →
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Everything Bath and North East Somerset Council has awarded →
Other contracts won by this supplier
22 awards on file, worth £819.5m.
| Awarded | What for | Buyer | Supplier | Value |
|---|---|---|---|---|
| 5 Mar 2025 | YPO - 001229 Network Connectivity and Telecommunication Solutions II | YPO | 4net Technologies Ltd +39 | £750.0m |
| 31 Aug 2024 | Audiovisual Equipment & Installation Services | North Western Universities Purchasing… | AVM Solutions (UK) Ltd +10 | £64.7m |
| 28 Oct 2024 | Telephony and Contact Centre Service | Bath and North East Somerset Council | Charterhouse Voice & Data Ltd | £1.9m |
| 1 Dec 2025 | Copilot Adoption Support Services | Department for Work and Pensions | Charterhouse Voice & Data Ltd | £800k |
| 17 Oct 2025 | Provision of Customer Centre as a ServiceEngland | NHS PROPERTY SERVICES LIMITED | Charterhouse Voice & Data Ltd | £532k |