Customer views on guaranteed standard scheme (GSS)
O F W A T · awarded 10 August 2024 · delivered in England
Who
| Buyer | O F W A T BIRMINGHAM |
|---|---|
| Supplier |
Thinks Insight & Strategy |
| Category | services |
| Classification | Customer satisfaction survey CPV 79342311 |
| Notice published | 29 October 2024 |
What it is for
Over the coming months, the Department for Environment, Food and Rural Affairs (Defra) will be launching a consultation on payments made under the Guaranteed Standards Scheme (GSS). Water and wastewater customers are entitled to guaranteed minimum standards of services from their water or sewerage company. When companies fail to meet these standards, they are required to make a payment to affected customers, as specified by the GSS This research will need to be completed by early October 2024, in order to inform Ofwat's response to and recommendations for, Defra's consultation.
Read the original award notice on Contracts Finder →
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Everything O F W A T has awarded →
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5 awards on file, worth £884k.
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|---|---|---|---|---|
| 13 Nov 2024 | CMA Market and Behavioural Research under Lot 1 (Qualitative Research), Lot 4 (Secondary… | COMPETITION AND MARKETS AUTHORITY | Thinks Insight & Strategy | £600k |
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| 10 Aug 2024 | Customer views on guaranteed standard scheme (GSS)England | O F W A T | Thinks Insight & Strategy | £37k |
| 21 Feb 2025 | Water Customer Engagement Calls - enabling direct conversations between Ofwat leaders and… | O F W A T | Thinks Insight & Strategy | £24k |