ecm_12348 NASSTAR for Historical Call Recording Storage
Department for Work and Pensions · awarded 2 September 2024
£34k
Award value
£34,500
1
Supplier
Recorded as a large business
6 Sep 2026
Runs until
from 2 Sep 2024
Who
| Buyer | Department for Work and Pensions Blackpool |
|---|---|
| Supplier |
GCI Network Solutions Ltd. |
| Category | services |
| Classification | Call centre CPV 79512000 |
| Notice published | 22 October 2024 |
What it is for
This service was required beyond the end of the Atos IAS contract to retain IAS historical call recordings. This will enable the Department to respond to potential customer complaints/enquiries in line with the call retention period of two years. Calls will automatically be deleted from the platform when the two year period is reached.
Read the original award notice on Contracts Finder →
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|---|---|---|---|---|
| 19 Sep 2023 | Functional Assessment Service (FAS) 2024 [modification of contract only] | Department For Work and Pensions | MAXIMUS UK SERVICES LIMITED +3 | £2.8bn |
| 19 Sep 2023 | Functional Assessment Service (FAS) 2024 [modification of contract only] | Department For Work and Pensions | MAXIMUS UK SERVICES LIMITED +3 | £2.8bn |
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| 23 Aug 2024 | DWP Estates Workplace Services Total Facilities Management | Department for Work and Pensions | ISS Mediclean Ltd | £1.4bn |
Everything Department for Work and Pensions has awarded →
Other contracts won by this supplier
6 awards on file, worth £7.7m.
| Awarded | What for | Buyer | Supplier | Value |
|---|---|---|---|---|
| 8 Nov 2024 | Network and Telephone Connectivity | Hull City Council | GCI Network Solutions Ltd +1 | £4.4m |
| 23 May 2025 | Contact Center Telephony Support | HAMPSHIRE COUNTY COUNCIL | GCI Network Solutions Limited | £1.5m |
| 6 May 2025 | CP2571-24 Wide Area NetworkSouth West | Devon County Council | GCI Network Solutions Limited | £1.2m |
| 1 Mar 2025 | CPU 4056 Wide Area Network, SDWAN and P2P CircuitsEast Midlands | Nottingham City Council | GCI NETWORK SOLUTIONS LIMITED | £525k |
| 2 Sep 2024 | ecm_12348 NASSTAR for Historical Call Recording Storage | Department for Work and Pensions | GCI Network Solutions Ltd. | £34k |