Parking Enforcement & Operations

The Royal Borough of Kingston upon Thames · awarded 26 June 2024 · delivered in England

Who

Buyer	The Royal Borough of Kingston upon Thames Kingston upon Thames
Supplier	APCOA Parking (UK) Ltd
Category	services
Classification	Parking services CPV 63712400
Notice published	10 July 2024

What it is for

The Royal Borough of Kingston upon Thames (the Council) are looking to appoint a supplier for the provision of Parking Enforcement & Operations services.\r Services include:\r - Civil Parking Enforcement\r - Moving Traffic Enforcement, including provision of ANPR camera equipment, fixed and\r mobile\r - Consideration of informal appeals, and support in consideration of formal representations\r - Representing the Council at tribunals\r - Customer Service, responding to complaints, supporting in responding to corporate\r complaints, Elected Member and Members of Parliament enquiries\r - Operation of the off street parking estate\r - Parking Permit Administration\r - Bailiff and Debt Recovery\r \r It is anticipated that dialogue will focus on the following topics:\r - Deployment Plan\r - Recruitment & Retention\r - Customer Service\r - Technology & Innovation\r - Fixed and Variable Costs\r - Performance and Default\r - Social Value\r - Terms and Conditions\r \r The procurement documents are available for unrestricted and full direct access, free of charge at www.procontract-due-north.com\r \r The proposed duration of the contract will be an initial term of seven (7) years with the option to extend the contract for up to a maximum of three (3) years.

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