Corporate case management and complaints system
London Borough of Islington · awarded 19 July 2023
£164k
Award value
£164,250
1
Supplier
Recorded as a large business
3 Aug 2025
Runs until
from 4 Aug 2023
Who
| Buyer | London Borough of Islington LONDON |
|---|---|
| Supplier |
ROL SOLUTIONS LTD |
| Category | services |
| Classification | Database and operating software package CPV 48600000 |
| Notice published | 30 August 2024 |
What it is for
There is partial use of the CRM system and extensive off-system and parallel-system working. In order to deliver an effective, efficient complaints process, where risk is managed and appropriate business intelligence is available, the technology systems used to manage complaints needed definition over the long-term. It was advised that this is laid out through a series of technology architecture states, which deliver an incremental and pragmatic approach which aligns with ongoing Resident Experience work.
Read the original award notice on Contracts Finder →
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Everything London Borough of Islington has awarded →
Other contracts won by this supplier
3 awards on file, worth £530k.
| Awarded | What for | Buyer | Supplier | Value |
|---|---|---|---|---|
| 25 Sep 2025 | ITEP0988 - ECHO (Every Customer Has an Opinion) | National Highways | ROL SOLUTIONS LIMITED | £227k |
| 19 Jul 2023 | Corporate case management and complaints system | London Borough of Islington | ROL SOLUTIONS LTD | £164k |
| 30 Jun 2025 | Homes England - Customer Feedback PlatformEngland | Homes England (the name adopted by the Homes… | ROL SOLUTIONS LTD | £138k |