ecm_11962 Pensions Transformation Programme (PTP) Customer Account Manager (CAM) - Application Support & Maintenance
Department for Work and Pensions · awarded 21 May 2024 · delivered in North East
£6.5m
Award value
£6,500,000
1
Supplier
Recorded as a large business
30 Sep 2027
Runs until
from 1 Oct 2024
Who
| Buyer | Department for Work and Pensions Manchester |
|---|---|
| Supplier |
Accenture (UK) Limited |
| Category | services |
| Classification | IT services: consulting, software development, Internet and support CPV 72000000 |
| Notice published | 2 September 2024 |
What it is for
Level 3 Support and maintenance of the PTP CAM system which is a legacy service that manages customer accounts for pension centres and supports more than 3,000 concurrent agents managing direct telephone and paper-based contact with customers. It is a front-end solution interfacing with HMRC and a number of DWP systems including the legacy systems PSCS and ISCS.
Read the original award notice on Contracts Finder →
Other contracts from this buyer
471 awards on file, worth £17.6bn.
| Awarded | What for | Buyer | Supplier | Value |
|---|---|---|---|---|
| 19 Sep 2023 | Functional Assessment Service (FAS) 2024 [modification of contract only] | Department For Work and Pensions | MAXIMUS UK SERVICES LIMITED +3 | £2.8bn |
| 19 Sep 2023 | Functional Assessment Service (FAS) 2024 [modification of contract only] | Department For Work and Pensions | MAXIMUS UK SERVICES LIMITED +3 | £2.8bn |
| 26 Apr 2021 | Restart SchemeNorth East | Department for Work and Pensions | Serco Ltd +7 | £2.6bn |
| 26 Apr 2001 | Restart Scheme (Updated)England | Department For Work and Pensions | Serco Ltd +7 | £2.6bn |
| 23 Aug 2024 | DWP Estates Workplace Services Total Facilities Management | Department for Work and Pensions | ISS Mediclean Ltd | £1.4bn |
Everything Department for Work and Pensions has awarded →
Other contracts won by this supplier
91 awards on file, worth £7.7bn.
| Awarded | What for | Buyer | Supplier | Value |
|---|---|---|---|---|
| 30 Jul 2021 | Contact Centres and Business Services | Crown Commercial Service | NCO EUROPE LIMITED +17 | £3.5bn |
| 15 Jan 2021 | Digital Capability for Health | Crown Commercial Service | ACCENTURE (UK) LIMITED +11 | £800.0m |
| 26 Jan 2024 | Consultancy and Advisory Services for Health | N H S Shared Business Services | Drees & Sommer UK Limited +162 | £500.0m |
| 9 Dec 2024 | Energy & Net Zero Professional Services Framework | DESNZ | Accenture (UK) Limited +42 | £250.0m |
| 26 Feb 2026 | Call Off Contract Award - Framework RM 63100North West | Home Office | Accenture (UK) Limited | £242.4m |