Continuation of Corporate Performance Risk Management System via CCS RM1557.14 G-Cloud 14 framework Lot 2 Cloud Software

Southend-on-sea Borough Council · awarded 16 April 2026

Who

Buyer	Southend-on-sea Borough Council SOUTHEND-ON-SEA
Supplier	IDEAGEN TECHNOLOGY LTD
Category	goods
Classification	Project management software package CPV 48331000
Notice published	12 May 2026

What it is for

Southend City Council is seeking to procure a Corporate Performance and Risk Management System (currently Pentana Risk) that can provide the following functions: • performance management • risk management • internal audit • reporting • dashboards • manage and monitor information. • case management for complaints, Subject Access Requests (SARs), Freedom of Information (FOI) requests and Data Protection (breaches and queries) The system is to be used by all council directorates and service areas and at all levels to assist with decision-making and the achievement of organisational aims and objectives. Technical support and system maintenance will be covered by the budget stated in this contract. The council's current system has over 150 users. This includes 'super users' who require a higher level of training than standard users. They will provide basic training to other users so they can access the items they need. The Policy and Performance Team will act as the council's internal support team, liaising directly with the supplier, sharing relevant updates to system users, providing internal training and dealing with administrative tasks. A Service Level Agreement is in place with South Essex Homes to use the system. The new system must: • be able to monitor and manage performance, risks and audits. • be a case management and project management tool, including milestones. • have search, reporting and dashboard functionality. • be easy to use at all levels, including data entry, monitoring and administration. • run at a good speed • be a web-based product available 24/7. • be fully functional at all times during the contract. • be set up so it can be managed by the Policy and Performance Team • have automation with getting data in and out…

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