NCC1797 Case Management System

Northumberland County Council · awarded 30 March 2026 · delivered in North East

Who

Buyer	Northumberland County Council MORPETH
Supplier	IKEN Business Ltd
Category	services
Classification	Software package and information systems CPV 48000000
Notice published	5 May 2026

What it is for

NCC requires a Case Management system which consists of centralised access to case files, documents, and templates. Workflows: Automated processes that streamline high-volume tasks (e.g., prosecutions, safeguarding, planning) these would revert to manual input, requiring significant additional staffing. HMCTS Common Platform Integration: Mandatory digital case management for criminal proceedings would demand repeated manual data entry unless Application Programming Interfaces (APIs) which are available in Iken Cloud are implemented A current Desktop case management system is being used by the Council's Legal Services section includes close integration with Microsoft's Outlook desktop however this version is no longer supported and therefore it is critical for NCC to move over to the cloud version. The move from on-premise desktop to a cloud-based solution represents a change in working practices which supports secure access to Iken from anywhere with an internet connection. Iken Cloud would eliminate the dependency on a Virtual Private Network (VPN) connection, ensuring uninterrupted access to the system and enhancing resilience and accessibility for hybrid/remote working

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