ISOP Strategic Delivery Partner

Department for Work and Pensions · awarded 11 February 2026

£1.9m Award value £1,920,840
1 Supplier Size not recorded
12 Mar 2028 Runs until from 13 Mar 2026

Who

BuyerDepartment for Work and Pensions Blackpool
Supplier Deloitte LLP
Categoryservices
ClassificationInformation technology services CPV 72222300
Notice published24 March 2026

What it is for

DWP Digital requires a strategic delivery partner to support the Intelligent Service Operations Programme (ISOP). This programme aims to transform DWP's digital service management by introducing intelligent automation, AI, and machine learning to improve efficiency, scalability, and citizen centric service delivery. The transformation will modernise legacy systems, reduce technical debt, and enable proactive service operations.

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