Adult Social Care Case Management System - Paris Extension (Civica Care Records)

Isle of Wight Council · awarded 17 December 2025 · delivered in South East

Who

Buyer	Isle of Wight Council Newport
Supplier	Civica UK Ltd
Category	goods
Classification	Software package and information systems CPV 48000000
Notice published	31 December 2025

What it is for

The IW NHS Trust chose to change their shared Civica Paris solution to a new product which left IWC with no alternative to go direct to the supplier as IWC was not given the option to continue the contractual arrangements of a shared solution. The public contract concerns the supply of goods, services, or works by the existing supplier which are intended as an extension to, or partial replacement of, existing goods, services, or works in circumstances where- (a) A change in supplier would result in the contracting authority receiving goods, services, or works that are different from, or incompatible with, the existing goods, services, or works. Specifically, moving to another provider would incur huge additional costs and require significant resources and time which we do not have and the overriding requirement is to provide an appropriate case management system. (b) The difference or incompatibility would result in disproportionate technical difficulties in operation or maintenance. Staying with the current provider ensures continuity and compatibility, allowing us the necessary time to reprocure formally. This provision provides time required to re-procure the requirement via a formal procurement process. Procured via Direct Award under CCS RM6285. Additional information: Initial term value is £217,856 and if the extension is used (1 year) this increases the total to £332,230

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