BHCC RM1557.14 AI Customer Contact and Task Handling
Brighton & Hove City Council · awarded 1 October 2025 · delivered in South East
£52k
Award value
£52,000
1
Supplier
Recorded as a large business
26 Dec 2025
Runs until
from 6 Oct 2025
Who
| Buyer | Brighton & Hove City Council HOVE |
|---|---|
| Supplier |
PricewaterhouseCoopers LLP |
| Category | services |
| Classification | Software package and information systems CPV 48000000 |
| Notice published | 2 October 2025 |
What it is for
AI customer contact and task handling, using Amazon Connect
Read the original award notice on Contracts Finder →
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115 awards on file, worth £115.6m.
| Awarded | What for | Buyer | Supplier | Value |
|---|---|---|---|---|
| 9 Jul 2024 | BHCC GB School Meals Service (Primary)South East | Brighton & Hove City Council | CATER LINK LIMITED | £28.0m |
| 21 Jun 2024 | BHCC - JI - ITT - Affordable Housing Viability StudySouth East | Brighton & Hove City Council | Dixon Searle Partnership Limited | £22.1m |
| 2 Sep 2024 | BHCC - Madeira Terraces Restoration Phase 1 - Main ContractorSouth East | Brighton & Hove City Council | J.T.MACKLEY & CO.LIMITED | £12.5m |
| 11 Jan 2022 | BHCC JY - Corporate Security ServicesSouth East | Brighton & Hove City Council | A P SECURITY (APS) LTD | £5.3m |
| 11 Jan 2022 | BHCC JY - Corporate Security ServicesSouth East | Brighton & Hove City Council | SES GROUP LIMITED | £5.3m |
Everything Brighton & Hove City Council has awarded →
Other contracts won by this supplier
124 awards on file, worth £482.2m.
| Awarded | What for | Buyer | Supplier | Value |
|---|---|---|---|---|
| 19 Nov 2025 | Audit Services for Health (SBS10517) | N H S Shared Business Services | 360 Assurance +32 | £150.0m |
| 28 Apr 2026 | Provision of Government Grants Managed ServiceNorth East | Government Commercial Agency | PRICEWATERHOUSECOOPERS LLP | £50.0m |
| 11 Jun 2024 | BE23183 - Heat Network Zoning Programme - Framework Agreement | DESNZ | Aecom Limited +36 | £42.0m |
| 25 Jul 2025 | Provision of EDP Army Efficiency Delivery Partner | Crown Commercial Service | PRICEWATERHOUSECOOPERS LLP | £33.3m |
| 23 Jul 2024 | Green Growth Nepal (GGN) Award Notice | Foreign Commonwealth and Development Office | PricewaterhouseCoopers LLP | £22.5m |