Provision of a Cloud Based Contact Centre Solution

Leicestershire County Council · awarded 5 September 2025 · delivered in England

£2.1m Award value £2,056,225
1 Supplier Recorded as a large business
29 Sep 2028 Runs until from 8 Sep 2025

Who

BuyerLeicestershire County Council Leicester
Supplier Specialist Computer Centres
Categoryservices
ClassificationElectrical machinery, apparatus, equipment and consumables; lighting CPV 31000000
Notice published10 September 2025

What it is for

Further Competition for the provision of a Cloud Based Contact Centre Solution under framework RM6116 - Network Services 3 (PCR 2015). Contract start date:- 08/09/2025 (to allow for onboarding ahead of licence commencement date) Initial contract end date:- 29/09/2028 7 x 12 months extension options available, if all taken, the contract will end eventually on 29/09/2035.

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