Customer Lab Research Recruitment Contract
H M REVENUE & CUSTOMS · awarded 9 July 2025 · delivered in England
Who
| Buyer | H M REVENUE & CUSTOMS Manchester |
|---|---|
| Supplier |
PEOPLE FOR RESEARCH LTD |
| Category | services |
| Classification | Research services CPV 73110000 |
| Notice published | 11 July 2025 |
What it is for
HM Revenue & Customs (HMRC) is undergoing a transformation to become a more customer-centric organisation. To support this goal, HMRC has established a Customer Lab to better understand customer experiences across their end-to-end Journey with HMRC services. This contract is for the provision of participant recruitment services to support the Customer Lab. The appointed supplier will be responsible for recruiting individuals to take part in qualitive research and insight sessions conducted by HMRC's internal research team. Sessions are expected to involve small-to-medium sample sizes, typically between 30 -60 participants per project.
Read the original award notice on Contracts Finder →
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|---|---|---|---|---|
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