CPT_24_34 - Feedback programmes

National Audit Office · awarded 2 June 2025

Who

Buyer	National Audit Office LONDON
Supplier	IFF Research
Category	services
Classification	Customer survey services CPV 79342310
Notice published	4 July 2025

What it is for

National Audit Office (NAO) used the Crown Commercial Services (CCS) Research and Insights Dynamic Purchasing System (DPS) - Reference: RM6126 to award a contract to I.F.F Research Ltd. The services include provision of two stakeholder feedback programmes: a Strategic Feedback Programme to gather insights from senior stakeholders via surveys and interviews, and a Financial Audit Feedback Programme targeting finance officials post-audit. Both include regular reporting, analysis and a dashboard visualisation of results. The contract will run for a initial 3 year period from 02.06.25 to 01.06.28 with the option to extend the contract for two years in one year periods. Final expiry of the contract is 01.06.30. The estimated contract value for the potential full five years will be £520,000.00 gross and the initial three years will be £313,403.16 gross.

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