People Services Target Operating Model (TOM)
NHS England · awarded 28 April 2025 · delivered in England
£750k
Award value
£750,000
1
Supplier
Recorded as a large business
31 Mar 2026
Runs until
from 29 Apr 2025
Who
| Buyer | NHS England London |
|---|---|
| Supplier |
KPMG LLP |
| Category | services |
| Classification | Health services CPV 85100000 |
| Notice published | 9 June 2025 |
What it is for
To standardise, automate, and consolidate the NHS people services through the development of a Strategic Outline Business Case (SOC) and a Target Operating Model (TOM) options appraisal. This initiative aims to address the current fragmented and highly transactional nature of HR services across NHS providers, where inefficiencies such as duplication, manual processes, and a lack of technology use result in reduced productivity, poor staff experience, and increased operational costs.
Read the original award notice on Contracts Finder →
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