ITSM Contract 2025 (Ivanti)
The Royal Borough of Kingston upon Thames · awarded 2 May 2025 · delivered in England
£147k
Award value
£147,327
1
Supplier
Recorded as a small or medium-sized business
31 May 2026
Runs until
from 1 Jun 2025
Who
| Buyer | The Royal Borough of Kingston upon Thames Kingston upon Thames |
|---|---|
| Supplier |
Bytes Software Services |
| Category | services |
| Classification | Computer support and consultancy services CPV 72600000 |
| Notice published | 9 May 2025 |
What it is for
The IT Service Manager (ITSM) system is an internally facing system to provide IT support to Council workers & Partner requests and incidents that are logged through the ITSM system for resolution.
Read the original award notice on Contracts Finder →
Other contracts from this buyer
171 awards on file, worth £887.4m.
| Awarded | What for | Buyer | Supplier | Value |
|---|---|---|---|---|
| 1 Aug 2024 | Voluntary Community and Social Enterprise (VCSE) Sector Commissioning 2024 Phase 4England | The Royal Borough of Kingston upon Thames | alzheimers society +3 | £277.1m |
| 16 Sep 2024 | RBK Household Waste and Recycling Collection, Street Cleansing and Winter Gritting…England | The Royal Borough of Kingston upon Thames | Veolia ES (UK) Limited | £186.7m |
| 22 Jul 2025 | Leisure Management Operator ServicesEngland | The Royal Borough of Kingston upon Thames | Places for People Leisure Management Ltd | £120.0m |
| 26 Sep 2024 | Agency StaffingEngland | The Royal Borough of Kingston upon Thames | Matrix SCM | £119.1m |
| 27 Mar 2025 | Provision of RIBA Stage 5 professional, design and construction services for the delivery…England | The Royal Borough of Kingston upon Thames | Alliance Leisure Services Ltd | £40.4m |
Everything The Royal Borough of Kingston upon Thames has awarded →
Other contracts won by this supplier
238 awards on file, worth £2.8bn.
| Awarded | What for | Buyer | Supplier | Value |
|---|---|---|---|---|
| 7 Nov 2025 | Digital Workplace Solutions 2 | N H S Shared Business Services | Amicus ITS Ltd +43 | £2.5bn |
| 16 Jul 2024 | DfE Cloud Hosting Services 2024 - con_25721 | Department for Education | Bytes Software Services Ltd | £64.6m |
| 11 Jan 2026 | Software LSP Tender 2025England | Sanctuary Housing Group | Bytes Software Services | £50.0m |
| 16 Mar 2026 | Licensing Solutions Partner (LSP) for Microsoft ESA & SCE Agreement | The Corporate Officer for the House of… | BYTES SOFTWARE SERVICES | £20.2m |
| 16 Dec 2025 | Subscription for Office Productivity Application | UK SHARED BUSINESS SERVICES LIMITED | Bytes Software Services Ltd | £16.5m |