Customer Experience Tracker 2025
National Highways · awarded 12 March 2025 · delivered in North East
£349k
Award value
£349,390
1
Supplier
Recorded as a large business
31 Jul 2026
Runs until
from 13 Mar 2025
Who
| Buyer | National Highways Leeds |
|---|---|
| Supplier |
SYSTRA LIMITED |
| Category | services |
| Classification | Research consultancy services CPV 73210000 |
| Notice published | 13 March 2025 |
What it is for
The Customer Experience Tracker will continue to gather insights on customers' priorities and experiences in a systematic way, triangulating with other data sources to provide actionable insights for the business.
Read the original award notice on Contracts Finder →
Other contracts from this buyer
1634 awards on file, worth £3.4bn.
| Awarded | What for | Buyer | Supplier | Value |
|---|---|---|---|---|
| 9 Feb 2026 | Legacy Concrete Roads Reconstruction FrameworkNorth East | National Highways Limited | Kier Transportation Limited +2 | £968.0m |
| 31 Mar 2020 | A30 Chiverton to Carland CrossSouth West | National Highways | Costain | £368.2m |
| 21 Jan 2026 | M5 BridgwaterSouth West | National Highways Limited | Costain | £123.0m |
| 17 Jan 2025 | Highways England - Vehicle Recovery Contract - Variation 2 (2025-2026)North East | National Highways | FMG SUPPORT LTD | £69.7m |
| 24 Dec 2025 | ORT0175 - Signs & Signals RIS3 - SWARCO UK & Ireland Ltd | National Highways Limited | SWARCO UK & Ireland Ltd | £56.4m |
Everything National Highways has awarded →
Other contracts won by this supplier
45 awards on file, worth £482.4m.
| Awarded | What for | Buyer | Supplier | Value |
|---|---|---|---|---|
| 4 Nov 2025 | 664_25 Consultancy Services | Espo | 31TEN CONSULTING LIMITED +279 | £320.0m |
| 8 Jan 2025 | YORconsult3 Consultants Framework AgreementNorth East | East Riding of Yorkshire Council | AECOM Limited +42 | £152.0m |
| 13 Mar 2025 | THRE0045B - Transport Modelling - ECONOMIC AND COMMERCIAL ANALYSIS (ECA) SERVICES FOR HS2… | DfTc - Department for Transport | SYSTRA LIMITED | £3.2m |
| 15 May 2026 | Bus Transport ConsultancyWest Midlands | Staffordshire County Council | Systra Ltd | £1.5m |
| 17 Feb 2023 | Evaluation Support for Rail Fares and Ticketing PolicyLondon | DfTc - Department for Transport | Systra Ltd | £500k |