CRM Consultancy

NATIONAL INSTITUTE FOR HEALTH AND CARE EXCELLENCE · awarded 16 December 2024

Who

Buyer	NATIONAL INSTITUTE FOR HEALTH AND CARE EXCELLENCE LONDON
Supplier	Trustmarque Solutions Ltd
Category	services
Classification	Software programming and consultancy services CPV 72200000
Notice published	2 January 2025

What it is for

NICE's strategic ambitions require both process and digital transformation. Customer and stakeholder management is a key element in realising this objective. A Customer Relationship Management (CRM) system has been identified an an important digital tool to support this need. NICE already has a Dynamics CRM in use by a small number of users and we are seeking to wider this starting with NICE Advice, Implementation and Partnerships and Communications teams. All the foundational and base configuration outcomes will be designed to scale with the minimum necessary effort to the rest of the organisation in a later phase. The ITQ will be sent to a selection of suppliers.

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101 awards on file, worth £3.2bn.

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