AMCV 331 - Telecare Managed Services

Shropshire Council · awarded 13 November 2024 · delivered in West Midlands

£240k Award value £240,000
1 Supplier Recorded as a large business
13 Nov 2028 Runs until from 14 Nov 2024

Who

BuyerShropshire Council Shrewsbury
Supplier Tunstall Healthcare (UK) Limited
Categoryservices
ClassificationHealth and social work services CPV 85000000
Notice published20 December 2024

What it is for

This is an award notice for AMCV 331 - Telecare Managed Services under the Technologies for Independent Living (TIL) Telecare/Telehealth - FW0126 framework, Lot 6. Services the Supplier is to deliver: • Manage the full contract, including liaising with the Customer as required • Facilitate the scheduled review meetings. • Deliver the referral management, installation, monitoring, de-installations, and fault processes for new telecare equipment provided by the Customer. • Manage the entire system effectively by coordinating the services, providing end-to-end service delivery systems seamlessly to the end user. The service provision will include: • Installation, deinstallation, fault management of equipment and peripherals • Call monitoring • Disaster recovery • Reprogramming (where required) • Reporting • Review and development of continuous improvement activities

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