Security Control Centre

Department for Work and Pensions · awarded 9 December 2024

Who

Buyer	Department for Work and Pensions London
Supplier	Mitie Security Limited
Category	services
Classification	Security, fire-fighting, police and defence equipment CPV 35000000
Notice published	20 December 2024

What it is for

The Department for Work and Pensions (DWP) is the UK's largest public service department and is responsible for welfare, pensions, and child maintenance policy. The Department is responsible for administering the State Pension and a range of working age, disability, and ill health benefits to around 20 million claimants. The DWP operates on a scale that is almost unrivalled anywhere in Europe, and most people in Great Britain will encounter the DWP at some point in their lives. The DWP delivers its services through a leasehold Estate, operating over 800 properties nationally. This includes job centres, assessment centres, corporate centres, and service centres. The DWP Estate is geographically dispersed and has a large footprint on UK high streets as it requires a local presence. About the SCC: The Security Control Centre (SCC) is a combination of an Alarm Receiving Centre (ARC), Remote Video Receiving Centre (RVRC) and other centralised security functions. The SCC will provide a central facility for receiving alarm notifications, monitoring Video Surveillance System (VSS) images, utilising radio and other communication technologies, and controlling the response to emergency incidents. The SCC will provide the services 24 hours per day, 365 days per year. The SCC will provide critical centralisation of all the Authority's security system monitoring, responses, data, and reporting. The appointed SCC Supplier will work closely with Authority, the Total Facilities Management Supplier, Security Guarding Supplier and other members of the Authority's Estates department supply chain to ensure the safety and security of the Authority's employees, customers, and property. This contract was awarded as part of a Further Competition under Lot 3 of the Crown…

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