Post User Needs Research 2024
OFCOM · awarded 24 July 2024 · delivered in London
Who
| Buyer | OFCOM London |
|---|---|
| Supplier |
BMG Research |
| Category | services |
| Classification | Market research services CPV 79310000 |
| Notice published | 10 October 2024 |
What it is for
The data collected by this research will, along with other sources, form part of an evidence base to inform an assessment of whether potential changes to the postal Universal Service Obligation (USO) will continue to meet the reasonable needs of users.. To understand (based on stated responses) the impact of specific potential changes to the USO letters service on users. Potential changes to assess will include: The removal of Saturday delivery of 2nd class letters; A slower speed for the majority of business (bulk) post; Additional letter tracking service for letters, and; A change in the delivery time for Special Delivery letters. We need to understand the full range of potential impacts, with an ability to distinguish between impacts on user preferences and user needs. The focus throughout will be on letters/cards (including Royal Mail's 'Large Letter' service) - from the perspective of users as senders and as receivers. Parcels are not in the scope of this research.
Read the original award notice on Contracts Finder →
Other contracts from this buyer
172 awards on file, worth £34.1m.
| Awarded | What for | Buyer | Supplier | Value |
|---|---|---|---|---|
| 8 Apr 2025 | Framework Agreement for the provision of spectrum equipment, ancillaries and associated… | OFCOM | Anritsu EMEA Limited +2 | £3.8m |
| 24 Feb 2025 | eProcurement SolutionLondon | OFCOM | BravoSolution UK Limited | £2.5m |
| 6 Nov 2024 | SMC Spectrum Monitoring Solution | OFCOM | Communications Audit UK Ltd | £1.4m |
| 30 Jun 2025 | Audio Visual Partner | OFCOM | Pacific Computers Limited | £1.1m |
| 17 Jul 2024 | Children's Online Research PanelLondon | OFCOM | Beano Studios Ltd | £991k |
Everything OFCOM has awarded →
Other contracts won by this supplier
27 awards on file, worth £337.7m.
| Awarded | What for | Buyer | Supplier | Value |
|---|---|---|---|---|
| 4 Nov 2025 | 664_25 Consultancy Services | Espo | 31TEN CONSULTING LIMITED +279 | £320.0m |
| 12 Jul 2024 | Research and Evaluation FrameworkEngland | Care Quality Commission | TONIC CONSULTANTS LIMITED +43 | £6.7m |
| 6 Aug 2024 | Provision of The Great Britain Tourism Survey - AWARD | Office for National Statistics | BMG Research Limited | £3.7m |
| 4 Sep 2024 | Longitudinal Small Business Survey Waves 10-12 | Department for International Trade | BMG Research Limited | £1.6m |
| 27 Mar 2026 | HSE Research, Evaluation & Insight (REI) Framework - Lot AEngland | Health & Safety Executive | BMG RESEARCH LTD | £800k |