Exploratory research to devise a method for mystery shopping on customer service and support
O F W A T · awarded 7 February 2024 · delivered in England
Who
| Buyer | O F W A T BIRMINGHAM |
|---|---|
| Supplier |
Savanta Group Ltd |
| Category | services |
| Classification | Research and development services and related consultancy services CPV 73000000 |
| Notice published | 18 September 2024 |
What it is for
The objectives for the project are to: • Review the range of options for the delivery of mystery shopping for the water sector and develop an approach for testing. • Test the mystery shopping approach on a specific issue or topic. • Assess the approach and make recommendations. This should include consideration of what worked well and areas for improvement. • Consider the diversity of customers and their needs throughout this. • If feasible, consider how the mystery shopping approach could be used to benchmark water companies and the water sector against the equivalent services provided across other sectors.
Read the original award notice on Contracts Finder →
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