Customer Experience Mapping Journey
Department for Work and Pensions · awarded 2 September 2024
£367k
Award value
£367,000
1
Supplier
Recorded as a large business
3 Mar 2025
Runs until
from 2 Sep 2024
Who
| Buyer | Department for Work and Pensions London |
|---|---|
| Supplier |
Kainos Software Limited |
| Category | services |
| Classification | Business and management consultancy and related services CPV 79400000 |
| Notice published | 2 September 2024 |
What it is for
The role of the CXJM team is to understand customer experience. This includes understanding how emotions and behavioural responses are impacted by DWP processes and obligations, and how DWP can use this insight to design services which best meet customer needs, whilst contributing to achievement of wider DWP priorities.
Read the original award notice on Contracts Finder →
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| Awarded | What for | Buyer | Supplier | Value |
|---|---|---|---|---|
| 19 Sep 2023 | Functional Assessment Service (FAS) 2024 [modification of contract only] | Department For Work and Pensions | MAXIMUS UK SERVICES LIMITED +3 | £2.8bn |
| 19 Sep 2023 | Functional Assessment Service (FAS) 2024 [modification of contract only] | Department For Work and Pensions | MAXIMUS UK SERVICES LIMITED +3 | £2.8bn |
| 26 Apr 2021 | Restart SchemeNorth East | Department for Work and Pensions | Serco Ltd +7 | £2.6bn |
| 26 Apr 2001 | Restart Scheme (Updated)England | Department For Work and Pensions | Serco Ltd +7 | £2.6bn |
| 23 Aug 2024 | DWP Estates Workplace Services Total Facilities Management | Department for Work and Pensions | ISS Mediclean Ltd | £1.4bn |
Everything Department for Work and Pensions has awarded →
Other contracts won by this supplier
59 awards on file, worth £1.6bn.
| Awarded | What for | Buyer | Supplier | Value |
|---|---|---|---|---|
| 15 Jan 2021 | Digital Capability for Health | Crown Commercial Service | ACCENTURE (UK) LIMITED +11 | £800.0m |
| 21 May 2026 | Application Development, Maintenance and Support (ADMS) Plus - Kainos | Department for Environment, Food & Rural… | Kainos Software Limited | £150.0m |
| 29 Aug 2025 | Driver Services Platform Digital Delivery | DVSA - Driver and Vehicle Standards Agency | Kainos Software Limited | £73.0m |
| 13 Dec 2024 | DDAP Enablement Partner | MINISTRY OF DEFENCE | Kainos Software Limited | £50.0m |
| 5 Sep 2025 | Digital Prevention Services - Emerging & Cross CuttingEngland | NHS England | KAINOS SOFTWARE LIMITED | £45.2m |